CardConnect has extraordinary support services for its merchants. These services provide help in every facet of your business to help your operate and/or resolve issues that you need help on.
Business Track
Business Track is a dedicated merchant Web site that allows business owners to access their merchant account information online 24/7 and to reach customer service. Using the Web site, merchants can also reconcile their deposits, retrieve their deposit information, view detailed reports of their chargeback and retrieval histories, and receive prompt answers to questions they submit via e-mail.
Call-in Customer Support
Our office is dedicated to providing personalized and knowledgeable customer support during business hours. When we are not available, CardConnect call center representatives are available 24/7, seven days a week to support your business. Among other services, we can help you reconcilee their deposits, retrieve their deposit information, view detailed reports of their chargeback and retrieval histories, and receive prompt answers to questions they submit via e-mail.
Point-of-Sale (POS) Help Desk
You'll find the POS Help Desk invaluable when it comes to setting up POS processing equipment, downloading terminal applications, learning to use your payment solutions and answering general equipment-related questions.Our help desk representatives also offer their technical expertise to troubleshoot equipment issues and, in many cases, fix those issues over the telephone.
Gateway Support - PayeezySM
Our CardConnect office assists merchants with First Data’s Payeezy service and implementation as well as other Internet gateways and processing software. Merchants will receive help with the setup and use of the Payeezy Virtual Terminal service and reporting. The Payeezy API, Payment Pages and .JS service support group also helps merchants implement the service for transaction processing and manages shopping cart compatibility.
Interactive Voice Response
Interactive voice response (IVR) allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center. Merchants can also request that their reports are faxed or mailed.
Merchant Club
The Merchant Club offers merchants numerous benefits, including free selected point-of-sale supplies and a program that supplements equipment warranties and provides prompt equipment replacements.